FAQs

We welcome your questions. For your convenience, below are responses to some of the most frequently asked questions (FAQs).

Answers to frequently asked questions:

Individual meals prepackaged per feeding. This ensures that your pet receives exactly the amount of food you feed at home. Favorite toys. All toys remain in your pet’s kennel and will not be shared with others. As many treats as you wish your pet to have. Please inform the receptionist how many treats per day are allowed. Your pet’s favorite blanket. Fusion supplies blankets to pets that do not bring one from home.
We ask all of our clients to pre-bag their dog’s food to ensure each dog is getting the appropriate amount. At times, we have had people say “my dog gets a heaping cup of food.” However, that can mean something different to each person. So, we ask you to pre-bag the food to ensure your dog gets their normal amount of food.
No. Prescription medication must be in the original bottle from your vet. Our Vet Techs will administer medication as prescribed. Note: Non-prescription pills such as fish oil tablets, etc. may be put in food.
All dogs must be up to date on Rabies, Distemper and Bordetella. Had a negative fecal test within the past 12 months. Be on a flea & tick preventive from April to November.
All cats must be up to date on Rabies and Distemper. Indoor/outdoor cats require a yearly Feline Leukemia vaccination and a negative fecal test within the past 12 months. Indoor only cats require a once-in-a-lifetime Feline Leukemia test.
Yes, we will accept recent titers in lieu of vaccinations. Titers must be renewed yearly.
Yes, we accommodate special diets. We can refrigerate or freeze foods depending on your needs. Additionally, we can have veterinary trained staff feed your dog to accommodate any special diet restrictions.
All our cats are boarded in the cat room and take turns playing on the cat climbers. Unfortunately, intact male cats not only mark their territory, but their urine is particularly strong and pungent. Neutering results in a more normal urine odor and reduces the urge to mark territory. Many owners claim that their male cats are cleaner, less odorous and better self-groomers after neutering.
Yes, providing you request an early drop-off each time you need one. In addition, prior to your pet’s stay you must:Bring everything your pet will need for the stay. Complete the intake process as if your pet was with you. Tell us the exact time you will be dropping off so that we can have someone ready to greet you.
Yes, providing you request late pick-up when making your reservation each time you require one, and that the staff person on duty that evening has approved the late pick-up. The late pick-up fee is $20.00 / hour past our normal closing times. For example, if you are 15 minutes to 1 hour late you will be charged an additional $20.00. If you are more than one hour late you will be charged an additional $20.00 / hour.
At Fusion, the health and safety of our clients is our number one priority. Because of this we have a special security system integrated with fire monitoring. We have 36 cameras in the building to monitor the safety of our clients. We also have a back-up power generation unit.In the case of pet emergencies, we ask during drop off for your requests. In the case of an emergency, we will immediately try to contact you. If that is not possible, we will contact your provided emergency contacts. Additionally, we have staff that is veterinary trained. You can rest assured that in any emergency we have your pet’s best interest in mind.
We place all of our daycare dogs into small playgroups (no more than 10 dogs per group). We place dogs in a group based on factors, like dog’s size, temperament, play style, and age. Our pet care staff takes out a group for 30 minutes at a time. Throughout the day we rotate those groups. When your dog finishes his or her 30 minute play session, they will go back to their room for a nap. We will then bring them back out after the other group has played.Between, noon – 1pm, we have naptime for all the dogs. During this time, we give dogs lunch if they have it. Or we just use it as a quiet time to allow the dogs to rest for a little bit.
We clean a dog or cat’s run 3x daily. Once a kennel has been vacated, we completely sanitize the kennel. We go over every inch of the kennel to ensure it is completely clean before another animal uses it.

Please contact us if you don’t see what you are looking for. We love helping pet families and answering questions!